Shipping policy

Shipping and delivery

DAYMOON phone cases are made to order and are normally prepared within 1–2 business days.

We currently ship to the United Kingdom, United States, Canada, Australia, Singapore, Japan, South Korea, Hong Kong, Macao, Taiwan, Malaysia, the Philippines, Vietnam, Thailand, Pakistan and 29 European destinations: Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Malta, Portugal, Romania, Slovakia, Slovenia, Sweden, Denmark, Greece, Switzerland, Norway, Cyprus, Türkiye, Austria, France, Germany, Italy, Spain, the Netherlands and Poland.

Estimated delivery from the order date

  • United Kingdom: 4–7 business days
  • United States: 6–10 business days
  • Canada: 9–12 business days
  • Australia: 5–9 business days, excluding some remote postcodes
  • Singapore: 6–7 business days
  • Japan: 6–8 business days
  • South Korea: 6–8 business days
  • Hong Kong: 2–5 business days
  • Macao: 3–5 business days
  • Taiwan: 11–23 business days
  • Malaysia: West Malaysia 8–10 business days; East Malaysia 9–12 business days
  • Philippines: 5–6 business days
  • Vietnam: 8–10 business days
  • Thailand: 5–6 business days
  • Pakistan: 15–17 business days
  • France: 4–7 business days
  • Germany, Italy and Spain: 6–10 business days
  • Netherlands: 4–8 business days
  • Austria and Poland: 7–10 business days

For other supported European destinations, the delivery estimate shown at checkout is the current source of truth because transit time varies by region.

Shipping rates

  • Japan: US$2.99
  • South Korea: US$3.15
  • Hong Kong and Macao: US$4.90
  • Taiwan: US$2.75
  • West Malaysia: US$3.19
  • East Malaysia: US$5.09
  • Philippines: US$3.49
  • Vietnam: US$2.69
  • Thailand: US$3.49
  • Pakistan: US$3.99
  • Other supported destinations: US$4.90

Shipping is free when the order subtotal reaches US$50. All shipping rates are set in US dollars. When checkout uses a third-party payment provider such as PayPal, the order may be processed in USD even if the storefront displays another currency.

Delivery estimates are not guarantees. Remote postcodes, public holidays, customs inspections, severe weather and carrier disruption can add time. Tracking details are sent after dispatch. Some multi-item orders may arrive in more than one parcel.

Import duties and taxes

Import duties and taxes are handled according to the destination. If a charge is not collected at checkout, the recipient is responsible for paying it to the carrier or customs authority. Original shipping charges, import charges and costs caused by an incorrect address, refusal or unpaid import charges are not refundable unless required by law or caused by our error.

Please check the delivery address before placing your order and contact daymooncases@gmail.com as soon as possible if a correction is needed. Once production or fulfilment has started, we cannot guarantee that an address can be changed.

If tracking stops updating, a parcel arrives damaged or an order appears to be lost, contact daymooncases@gmail.com with the order number and photographs where relevant. We will investigate with the carrier and arrange the appropriate remedy when eligibility is confirmed.