Widerrufsrecht

Returns and refunds

DAYMOON phone cases are made to order and are normally prepared within 1–2 business days.

Change-of-mind returns

You may request a change-of-mind return within 14 calendar days after delivery. Contact daymooncases@gmail.com before sending anything back so that we can confirm eligibility and provide return instructions.

To be eligible, an item must be unused, uninstalled, undamaged and returned with its original packaging and proof of purchase. Change-of-mind return postage is paid by the customer. Items sent without prior authorisation may not be accepted.

Personalised or otherwise custom-made items, gift cards and final-sale items cannot be returned for change of mind. This does not affect rights that cannot be excluded under applicable consumer law, including mandatory rights that apply to customers in the European Union, the United Kingdom or elsewhere.

Damaged, defective or incorrect items

Inspect your order when it arrives. If the wrong item was sent, or the item arrived damaged or defective, contact us promptly with your order number and clear photographs. When the issue is confirmed as our error, we will arrange a replacement, refund or other appropriate remedy and cover the required return shipping.

Eligible non-accidental peeling or colour loss is covered by DAYMOON’s three-month quality warranty from the delivery date. Accidental drops, scratches, misuse, modifications and normal wear are not covered.

Refunds

After an authorised return is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method. Original shipping and import charges are non-refundable unless the return is due to our error or the law requires otherwise. Your bank or card provider may need additional processing time, typically 5–10 business days.

To request help, email daymooncases@gmail.com and include your order number.